K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Zammad
Choosing between Kayako and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyOpen-sourceModern UISelf-hosted
Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Key differences between Kayako and Zammad
| Factor | Kayako | Zammad |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $15/agent/mo | From $5/agent/mo |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | free |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Switching from Kayako to Zammad or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.