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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Vivantio
Choosing between Kayako and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Kayako and Vivantio
| Factor | Kayako | Vivantio |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $42/agent/mo |
| G2-style rating | 4/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | mid |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Kayako to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.