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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Trengo
Choosing between Kayako and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between Kayako and Trengo
| Factor | Kayako | Trengo |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $15/agent/mo |
| G2-style rating | 4/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | omnichannel customer conversations |
| Category | smb | smb, mid |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from Kayako to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.