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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs TOPdesk
Choosing between Kayako and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Kayako and TOPdesk
| Factor | Kayako | TOPdesk |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm, enterprise |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Kayako to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.