Kayako vs Thulium

Choosing between Kayako and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyContact centerVoiceCEE

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose Thulium

  • Omnichannel contact center
  • Strong telephony
  • Popular in Central/Eastern Europe

Key differences between Kayako and Thulium

FactorKayakoThulium
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4/54.6/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbmid

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Thulium limitations

  • Limited presence outside CEE
  • Less AI than modern tools

Switching from Kayako to Thulium or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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