K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Thena
Choosing between Kayako and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacySlack-firstB2BSaaS
T
When to choose Thena
- Slack-first customer support
- Great for B2B SaaS
Key differences between Kayako and Thena
| Factor | Kayako | Thena |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $15/agent/mo | From $50/agent/mo |
| G2-style rating | 4/5 | 4.9/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | saas |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Thena limitations
- Limited traditional channels
Switching from Kayako to Thena or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.