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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs TeamworkDesk
Choosing between Kayako and TeamworkDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose TeamworkDesk
- Integrates with Teamwork Projects
- Clean interface
- Shared inboxes
Key differences between Kayako and TeamworkDesk
| Factor | Kayako | TeamworkDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $15/agent/mo |
| G2-style rating | 4/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | AI-assisted support and automation |
| Category | smb | smb |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
TeamworkDesk limitations
- Standalone weaker than dedicated helpdesks
- Best only if using Teamwork
Switching from Kayako to TeamworkDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.