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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs TeamSupport
Choosing between Kayako and TeamSupport? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose TeamSupport
- Built specifically for B2B software
- Excellent customer management
- Visual support tools
Key differences between Kayako and TeamSupport
| Factor | Kayako | TeamSupport |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $15/agent/mo | From $49/agent/mo |
| G2-style rating | 4/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | mid, saas |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
TeamSupport limitations
- Outdated UI
- Mobile experience is lacking
Switching from Kayako to TeamSupport or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.