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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Tawk.to
Choosing between Kayako and Tawk.to? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyFreeLive chatMinimal
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When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Key differences between Kayako and Tawk.to
| Factor | Kayako | Tawk.to |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | free |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Switching from Kayako to Tawk.to or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.