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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Syncro
Choosing between Kayako and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyMSPPSA+RMMAll-in-one
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When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Key differences between Kayako and Syncro
| Factor | Kayako | Syncro |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | From $129/agent/mo |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Switching from Kayako to Syncro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.