Kayako vs SupportBee

Choosing between Kayako and SupportBee? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacySimpleEmailShared inbox

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose SupportBee

  • Simple shared inbox
  • Clean email interface
  • Affordable

Key differences between Kayako and SupportBee

FactorKayakoSupportBee
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moFrom $13/agent/mo
G2-style rating4/54.3/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysmbsmb

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

SupportBee limitations

  • Very basic - minimal automation
  • Limited reporting
  • No chat

Switching from Kayako to SupportBee or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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