Kayako vs Spiceworks

Choosing between Kayako and Spiceworks? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

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When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

Key differences between Kayako and Spiceworks

FactorKayakoSpiceworks
Best fitsmall and mid-sized support teamsIT and internal service teams
Starting priceFrom $15/agent/moFree plan / low-cost entry
G2-style rating4/54.3/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmbfree, itsm

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

Switching from Kayako to Spiceworks or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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