K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs SolarWinds Service Desk
Choosing between Kayako and SolarWinds Service Desk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyITSMAsset mgmtITIL
S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
Key differences between Kayako and SolarWinds Service Desk
| Factor | Kayako | SolarWinds Service Desk |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | From $39/agent/mo |
| G2-style rating | 4/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Switching from Kayako to SolarWinds Service Desk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.