K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs SherpaDesk
Choosing between Kayako and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyFree tierTime trackingInvoicing
S
When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Kayako and SherpaDesk
| Factor | Kayako | SherpaDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | free, itsm |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Kayako to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.