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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Richpanel
Choosing between Kayako and Richpanel? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyShopifySelf-serviceE-commerce
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When to choose Richpanel
- Deep Shopify self-service (customers can self-solve returns/orders)
- AI for ecom-specific flows
- Clean UI
Key differences between Kayako and Richpanel
| Factor | Kayako | Richpanel |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $15/agent/mo | From $29/agent/mo |
| G2-style rating | 4/5 | 4.8/5 |
| Main focus | AI-assisted support and automation | commerce-focused support workflows and order context |
| Category | smb | ecom |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Richpanel limitations
- Pricing scales with order volume
- Niche ecom focus
Switching from Kayako to Richpanel or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.