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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Reamaze
Choosing between Kayako and Reamaze? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyShopifyBigCommerceMulti-store
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When to choose Reamaze
- Great for Shopify/BigCommerce
- Clean multi-store support
Key differences between Kayako and Reamaze
| Factor | Kayako | Reamaze |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $15/agent/mo | From $29/agent/mo |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | commerce-focused support workflows and order context |
| Category | smb | ecom |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Reamaze limitations
- Reporting is basic
- Acquired by GoDaddy (uncertain future)
Switching from Kayako to Reamaze or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.