Kayako vs Pylon

Choosing between Kayako and Pylon? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacySlackB2B SaaSModern

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose Pylon

  • B2B support via Slack/Teams
  • Modern approach

Key differences between Kayako and Pylon

FactorKayakoPylon
Best fitsmall and mid-sized support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moFrom $59/agent/mo
G2-style rating4/54.8/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsaas

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Pylon limitations

  • Newer product
  • Niche focus

Switching from Kayako to Pylon or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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