Kayako vs Plain

Choosing between Kayako and Plain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyAPI-firstDeveloperModern

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose Plain

  • API-first support
  • Built for developers
  • Modern architecture
  • 4.9 on G2

Key differences between Kayako and Plain

FactorKayakoPlain
Best fitsmall and mid-sized support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4/54.9/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsaas

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Plain limitations

  • Developer-focused - not for non-technical teams
  • Very new

Switching from Kayako to Plain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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