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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs osTicket
Choosing between Kayako and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyOpen-sourceFreePHP
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When to choose osTicket
- Open-source
- Highly customizable
- Free
Key differences between Kayako and osTicket
| Factor | Kayako | osTicket |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | free |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Switching from Kayako to osTicket or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.