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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Odoo Helpdesk
Choosing between Kayako and Odoo Helpdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose Odoo Helpdesk
- Part of Odoo ERP suite
- Seamless CRM, sales and inventory integration
Key differences between Kayako and Odoo Helpdesk
| Factor | Kayako | Odoo Helpdesk |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $15/agent/mo |
| G2-style rating | 4/5 | 4.2/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | smb |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Odoo Helpdesk limitations
- Requires Odoo ecosystem
- Limited standalone value
Switching from Kayako to Odoo Helpdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.