Kayako vs NinjaOne

Choosing between Kayako and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyRMMMSPEndpoint

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

Key differences between Kayako and NinjaOne

FactorKayakoNinjaOne
Best fitsmall and mid-sized support teamsIT and internal service teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4/54.8/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmbitsm

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

Switching from Kayako to NinjaOne or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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