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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Missive
Choosing between Kayako and Missive? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyEmailCollaborationMobile
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When to choose Missive
- Truly collaborative email — teammates comment in threads
- Excellent mobile apps
- Clean unified inbox
- No per-channel fees
Key differences between Kayako and Missive
| Factor | Kayako | Missive |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $14/agent/mo |
| G2-style rating | 4/5 | 4.8/5 |
| Main focus | AI-assisted support and automation | AI-assisted support and automation |
| Category | smb | smb |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Missive limitations
- Not a traditional ticketing system
- Limited analytics
- Small company
Switching from Kayako to Missive or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.