K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs LiveChat
Choosing between Kayako and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyLive chatBest-in-classChat-only
L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Kayako and LiveChat
| Factor | Kayako | LiveChat |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $20/agent/mo |
| G2-style rating | 4/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | smb |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Kayako to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.