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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs HelpShift
Choosing between Kayako and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyMobileGamingSDK
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When to choose HelpShift
- In-app support for mobile
- Strong for gaming
- SDK-based integration
Key differences between Kayako and HelpShift
| Factor | Kayako | HelpShift |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4/5 | 4.4/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | saas |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
HelpShift limitations
- Niche mobile focus
- Complex SDK integration
- Not for non-mobile
Switching from Kayako to HelpShift or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.