Kayako vs HaloITSM

Choosing between Kayako and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyITSMModernFeature-rich

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between Kayako and HaloITSM

FactorKayakoHaloITSM
Best fitsmall and mid-sized support teamsIT and internal service teams
Starting priceFrom $15/agent/moFrom $40/agent/mo
G2-style rating4/54.8/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmbitsm

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from Kayako to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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