Kayako vs Groove

Choosing between Kayako and Groove? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacySimpleEmailSmall team

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose Groove

  • Simple email helpdesk
  • Clean inbox UI

Key differences between Kayako and Groove

FactorKayakoGroove
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moFrom $12/agent/mo
G2-style rating4/54.5/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysmbsmb

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Groove limitations

  • Development seems paused
  • Limited modern features

Switching from Kayako to Groove or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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