Kayako vs Gleap

Choosing between Kayako and Gleap? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyBug reportingVisualDev tools

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose Gleap

  • Visual bug reporting with screenshots
  • Session replay
  • Easy SDK integration

Key differences between Kayako and Gleap

FactorKayakoGleap
Best fitsmall and mid-sized support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moFrom $29/agent/mo
G2-style rating4/54.8/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsaas

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Gleap limitations

  • Niche use case
  • Not a full helpdesk

Switching from Kayako to Gleap or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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