K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Freshchat
Choosing between Kayako and Freshchat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyChatChatbotFreshworks
F
When to choose Freshchat
- Good chatbot builder
- Native to Freshworks ecosystem
Key differences between Kayako and Freshchat
| Factor | Kayako | Freshchat |
|---|---|---|
| Best fit | small and mid-sized support teams | SaaS and product-led support teams |
| Starting price | From $15/agent/mo | From $15/agent/mo |
| G2-style rating | 4/5 | 4.4/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | saas, smb |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Freshchat limitations
- Better when bundled with Freshdesk
- Standalone feels incomplete
Switching from Kayako to Freshchat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.