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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs FreeScout
Choosing between Kayako and FreeScout? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyOpen-sourceSelf-hostedFree
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When to choose FreeScout
- Open-source
- Free forever
- Looks like Help Scout
Key differences between Kayako and FreeScout
| Factor | Kayako | FreeScout |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4/5 | 4.8/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | free |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
FreeScout limitations
- Requires own hosting
- Modules cost extra
Switching from Kayako to FreeScout or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.