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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs eGain
Choosing between Kayako and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyEnterpriseAIOmnichannel
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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between Kayako and eGain
| Factor | Kayako | eGain |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4/5 | 4.2/5 |
| Main focus | AI-assisted support and automation | AI-assisted support and automation |
| Category | smb | enterprise |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from Kayako to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.