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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs eDesk
Choosing between Kayako and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyMarketplaceAmazonShopify
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When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between Kayako and eDesk
| Factor | Kayako | eDesk |
|---|---|---|
| Best fit | small and mid-sized support teams | ecommerce and retail support teams |
| Starting price | From $15/agent/mo | From $79/agent/mo |
| G2-style rating | 4/5 | 4.4/5 |
| Main focus | AI-assisted support and automation | commerce-focused support workflows and order context |
| Category | smb | ecom |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from Kayako to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.