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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Dynamics 365
Choosing between Kayako and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between Kayako and Dynamics 365
| Factor | Kayako | Dynamics 365 |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $15/agent/mo | From $50/agent/mo |
| G2-style rating | 4/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb | enterprise |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from Kayako to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.