Kayako vs DevRev

Choosing between Kayako and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyDev-firstProductModern

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between Kayako and DevRev

FactorKayakoDevRev
Best fitsmall and mid-sized support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4/54.6/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsaas

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from Kayako to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

Kayako vs ZendeskDevRev vs ZendeskKayako vs FreshdeskDevRev vs FreshdeskKayako vs IntercomDevRev vs IntercomKayako vs Help ScoutDevRev vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk