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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Deskpro
Choosing between Kayako and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyOn-premiseFlexibleCompliance
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When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Kayako and Deskpro
| Factor | Kayako | Deskpro |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | From $29/agent/mo |
| G2-style rating | 4/5 | 4.3/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | smb, itsm |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Kayako to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.