K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs ConnectWise
Choosing between Kayako and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Kayako and ConnectWise
| Factor | Kayako | ConnectWise |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Kayako to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.