K
When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Chatwoot
Choosing between Kayako and Chatwoot? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyOpen-sourceOmnichannelIntercom alternative
C
When to choose Chatwoot
- Open-source omnichannel
- Good alternative to Intercom
- WhatsApp, Instagram, Twitter native
Key differences between Kayako and Chatwoot
| Factor | Kayako | Chatwoot |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | omnichannel customer conversations |
| Category | smb | free |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Chatwoot limitations
- Requires technical setup
- Self-hosted maintenance
Switching from Kayako to Chatwoot or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.