Kayako vs BoldDesk

Choosing between Kayako and BoldDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EmailLive chatLegacyModern UIAffordableNew

When to choose Kayako

  • Unified customer journey
  • Good live chat

When to choose BoldDesk

  • Modern UI
  • Good pricing
  • Rapid development

Key differences between Kayako and BoldDesk

FactorKayakoBoldDesk
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moFrom $15/agent/mo
G2-style rating4/54.8/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbsmb

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

BoldDesk limitations

  • Newer to market
  • Smaller ecosystem

Switching from Kayako to BoldDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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