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When to choose Kayako
- Unified customer journey
- Good live chat
Kayako vs Atera
Choosing between Kayako and Atera? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
EmailLive chatLegacyMSPRMMPer technician
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When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Key differences between Kayako and Atera
| Factor | Kayako | Atera |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | From $99/agent/mo |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Atera limitations
- Ticketing is basic compared to PSA leaders
Switching from Kayako to Atera or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.