Jira Service Management vs Ivanti

Choosing between Jira Service Management and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMAtlassianIT teamsITSMEnterpriseEndpoint

When to choose Jira Service Management

  • Deep integration with Jira/Confluence
  • Excellent ITSM features
  • Robust asset management

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Jira Service Management and Ivanti

FactorJira Service ManagementIvanti
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $21/agent/moCustom pricing
G2-style rating4.2/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm, enterprise

Jira Service Management limitations

  • UI is very IT-focused
  • Complex pricing structure
  • Steep learning curve for non-technical teams

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Jira Service Management to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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