Ivanti vs Vivantio

Choosing between Ivanti and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseEndpointB2BESMITSM

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between Ivanti and Vivantio

FactorIvantiVivantio
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceCustom pricingFrom $42/agent/mo
G2-style rating4.2/54.3/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsm, enterprisemid

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from Ivanti to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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