Ivanti vs TOPdesk

Choosing between Ivanti and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseEndpointITSMEuropeanHigher education

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between Ivanti and TOPdesk

FactorIvantiTOPdesk
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceCustom pricingCustom pricing
G2-style rating4.2/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm, enterprise

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from Ivanti to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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