Ivanti vs SupportPal

Choosing between Ivanti and SupportPal? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseEndpointSelf-hostedPHPData control

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

When to choose SupportPal

  • Self-hosted PHP helpdesk
  • Full data control
  • One-time license
  • 4.7 on G2

Key differences between Ivanti and SupportPal

FactorIvantiSupportPal
Best fitenterprise and mid-market teamssmall teams and budget-conscious organizations
Starting priceCustom pricingCustom pricing
G2-style rating4.2/54.7/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsm, enterprisefree

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

SupportPal limitations

  • Self-hosting maintenance
  • Smaller community

Switching from Ivanti to SupportPal or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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