Ivanti vs SupportBee

Choosing between Ivanti and SupportBee? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseEndpointSimpleEmailShared inbox

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

When to choose SupportBee

  • Simple shared inbox
  • Clean email interface
  • Affordable

Key differences between Ivanti and SupportBee

FactorIvantiSupportBee
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceCustom pricingFrom $13/agent/mo
G2-style rating4.2/54.3/5
Main focusITSM workflows, service requests, and asset-related supportAI-assisted support and automation
Categoryitsm, enterprisesmb

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

SupportBee limitations

  • Very basic - minimal automation
  • Limited reporting
  • No chat

Switching from Ivanti to SupportBee or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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