Ivanti vs SherpaDesk

Choosing between Ivanti and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseEndpointFree tierTime trackingInvoicing

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

When to choose SherpaDesk

  • Free for 1 tech
  • Good time tracking and invoicing
  • Simple

Key differences between Ivanti and SherpaDesk

FactorIvantiSherpaDesk
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceCustom pricingFree plan / low-cost entry
G2-style rating4.2/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterprisefree, itsm

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

SherpaDesk limitations

  • Dated UI
  • Limited advanced features

Switching from Ivanti to SherpaDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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