I
When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Ivanti vs Request Tracker
Choosing between Ivanti and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMEnterpriseEndpointOpen-sourcePerlLegacy
R
When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between Ivanti and Request Tracker
| Factor | Ivanti | Request Tracker |
|---|---|---|
| Best fit | enterprise and mid-market teams | IT and internal service teams |
| Starting price | Custom pricing | Free plan / low-cost entry |
| G2-style rating | 4.2/5 | 4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm, enterprise | free, itsm |
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from Ivanti to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.