HubSpot Service Hub vs Vivantio

Choosing between HubSpot Service Hub and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingB2BESMITSM

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between HubSpot Service Hub and Vivantio

FactorHubSpot Service HubVivantio
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moFrom $42/agent/mo
G2-style rating4.4/54.3/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmb, saasmid

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from HubSpot Service Hub to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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