HubSpot Service Hub vs osTicket

Choosing between HubSpot Service Hub and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingOpen-sourceFreePHP

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

Key differences between HubSpot Service Hub and osTicket

FactorHubSpot Service HubosTicket
Best fitSaaS and product-led support teamssmall teams and budget-conscious organizations
Starting priceFrom $15/agent/moFree plan / low-cost entry
G2-style rating4.4/54.1/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmb, saasfree

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

Switching from HubSpot Service Hub to osTicket or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

HubSpot Service Hub vs ZendeskosTicket vs ZendeskHubSpot Service Hub vs FreshdeskosTicket vs FreshdeskHubSpot Service Hub vs IntercomosTicket vs IntercomHubSpot Service Hub vs Help ScoutosTicket vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk