HubSpot Service Hub vs Kayako

Choosing between HubSpot Service Hub and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingEmailLive chatLegacy

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between HubSpot Service Hub and Kayako

FactorHubSpot Service HubKayako
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moFrom $15/agent/mo
G2-style rating4.4/54/5
Main focusticket management, collaboration, and support operationsAI-assisted support and automation
Categorysmb, saassmb

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from HubSpot Service Hub to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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