HubSpot Service Hub vs HelpShift

Choosing between HubSpot Service Hub and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingMobileGamingSDK

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between HubSpot Service Hub and HelpShift

FactorHubSpot Service HubHelpShift
Best fitSaaS and product-led support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4.4/54.4/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysmb, saassaas

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from HubSpot Service Hub to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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