HubSpot Service Hub vs HaloITSM

Choosing between HubSpot Service Hub and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

CRMHubSpotMarketingITSMModernFeature-rich

When to choose HubSpot Service Hub

  • Native integration with HubSpot CRM
  • Great marketing alignment
  • Easy to use

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between HubSpot Service Hub and HaloITSM

FactorHubSpot Service HubHaloITSM
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $15/agent/moFrom $40/agent/mo
G2-style rating4.4/54.8/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysmb, saasitsm

HubSpot Service Hub limitations

  • Lacks advanced ITSM features
  • Expensive to upgrade tiers
  • Limited third-party integrations compared to Zendesk

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from HubSpot Service Hub to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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